Refund and Returns Policy

Effective Date: February 24, 2025

Prysonali is dedicated to ensuring your satisfaction with our furniture. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy.

1. Eligibility for Returns

  • Timeframe: You may return most new, unopened items within 30 days of the delivery date for a full refund, excluding shipping costs, unless the return is due to an error on our part.

  • Condition: Items must be returned in their original packaging, in new and unused condition, with all original accessories, documentation, tags, and protective materials intact. Products that are not returned in their original condition may be subject to a restocking fee or may be refused. All returned items will be inspected.

  • Exceptions: Some items may not be eligible for return due to hygiene reasons (e.g., mattresses, pillows, bedding), custom orders, personalized items, clearance, or discounted items that are labeled as “Final Sale.” Please check product descriptions for return eligibility before purchase, as some items are non-returnable.

  • Proof of Purchase: A valid receipt, order confirmation, or other proof of purchase is required for all returns. Without this, a return may be rejected.

  • Original Packaging: If you throw away the original packaging, the return may not be accepted. Please keep all packaging until you are sure that you will keep the product.

  • Return Authorization: No returns will be accepted without a valid Return Authorization number (RA#). You must obtain this number from our customer support team before returning any product.

2. How to Initiate a Return

  • Contact Us: To start a return, please contact our customer support team via:

    • Phone number: (609) 561-3588

    • Email: info@prysonali.com

    • You may also request a return through your account on our website.

  • Return Authorization: Our team will provide you with a Return Authorization number (RA#) and detailed return instructions. No returns will be accepted without an RA#. You will be informed of the most appropriate process and return address based on the item being returned.

  • Packaging: Securely package the item(s) with the RA# clearly marked on the package. Items must be packed in their original packaging, including all inner packaging, to prevent damage during transit. We will not be held responsible for damage to products during the return transit if they are not packed properly.

  • Shipping: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, damaged during transit). We recommend using a reputable shipping carrier with tracking capabilities and sufficient insurance. We recommend keeping your tracking information for your records.

  • Return Address: 15612 Fisher Island Dr, Miami Beach, Florida. Please note that the return address may be different for large items. We will provide you with the correct return address after a return is initiated.

  • Tracking: We recommend using a trackable shipping method, as we are not responsible for lost or damaged packages during return transit. You are responsible for shipping costs and any issues associated with the return of the item.

3. Refunds

  • Processing: Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Please be aware that during busy times of the year, there may be a slight delay in processing your refund.

  • Method: Refunds will be issued to the original payment method used for the purchase. Please be aware that it may take some time before the funds appear on your statement.

  • Shipping Costs: Original shipping costs are non-refundable, unless the return is due to an error on our part or if the product was defective.

  • Restocking Fees: We may charge a restocking fee for items that are not returned in their original condition or if items are missing any parts, components, documentation, or packaging. Restocking fees will be assessed on a case-by-case basis.

4. Damaged or Defective Items

  • Inspection: Please inspect your order immediately upon delivery. If you receive a damaged or defective item, notify us within 48 hours of delivery. Any issues reported after 48 hours of delivery may not be eligible for return, repair, or replacement.

  • Documentation: Provide clear photos and videos of the damage/defect, along with your order details. Be sure that the photos and videos are high quality and that the damage is clearly visible.

  • Resolution: We will arrange for a replacement, repair, or refund as appropriate. We will determine the most appropriate resolution based on the product’s condition and nature of the damage. We may require that you return the defective item.

5. Exchanges

  • Availability: We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order. We can help you find the right product by providing product recommendations and other support.

  • Exchanges Due to Defects: Exceptions to our standard exchange policy may apply for defective or damaged products, and we will do our best to find an appropriate solution for you.

6. Non-Returnable Items

The following items are generally non-returnable:

  • Custom-made or personalized items

  • Items marked as “Final Sale” or “Clearance”

  • Items that are not in their original, unopened packaging

  • Items with visible wear or damage not reported within 48 hours of receipt

  • Mattresses, pillows, and other hygiene-related products if they have been opened

  • Items returned without a valid RA#

  • Used or damaged products, unless due to a manufacturing defect.

7. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us: