Privacy Policy

Effective Date: February 24, 2025

Prysonali is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website prysonali.com or interact with our services. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect information from you in the following ways:

  • Information You Provide Directly: This includes information you provide when you make a purchase, register an account, subscribe to our newsletter, participate in surveys, or contact us. This may include:

    • Name

    • Email address

    • Billing and shipping address

    • Phone number

    • Payment information (handled by our payment processors, see section 4)

    • Any other personal information you choose to provide via forms, comments, or customer support interactions.

  • Information Collected Automatically: We collect certain information automatically when you visit our website, including:

    • Log Data: Your IP address, browser type, operating system, referring URLs, pages visited, and dates/times of access. This information helps us understand user trends and improve our website’s performance.

    • Cookies and Similar Technologies: We use cookies and similar tracking technologies (such as web beacons and pixels) to enhance your experience, understand site usage, and serve targeted advertisements. These may include session cookies (temporary) and persistent cookies, as well as first-party and third-party cookies. You have the ability to manage your cookie preferences through your browser settings.

    • Device Information: Information about the device you use to access our website, such as the device model, operating system, and mobile network information. We use this information to optimize the website for various devices.

    • Geolocation Data: If you grant us permission, we may collect your device’s geolocation data to enhance services (e.g., finding nearby stores, if applicable) or personalize content.

  • Information from Third Parties: We may receive information from third-party service providers, such as payment processors, marketing platforms, social media networks, and analytics providers. This information helps us understand and improve your experience with us. We also utilize third-party services to verify the information you provide to us.

2. How We Use Your Information

We use your information for the following purposes:

  • To Provide and Maintain Services: This includes processing your orders, managing your account, delivering products, and providing customer support. We also use your information to fulfill any special requests that you make during your order process.

  • To Communicate with You: We may send you transactional emails related to your purchases, account updates, shipping confirmations, customer service communications, and any other correspondence pertaining to your order or account. We may also send marketing emails related to promotions, product launches, special events, and newsletters, which you can opt-out of at any time.

  • To Personalize Your Experience: We use your information to tailor content and offers to your interests, personalize our website for your use, and improve your overall user experience. This includes providing targeted advertising and product recommendations.

  • To Improve Our Website and Services: We use data to understand user behavior patterns, diagnose technical problems, optimize site performance, and improve user functionality. This includes A/B testing, usability testing, and other research methods.

  • To Conduct Research and Analysis: We analyze data to better understand customer behavior, trends, and preferences, enabling us to improve our services and product offerings. We use data analytics tools to generate reports and insights about website usage and customer engagement.

  • For Legal and Security Purposes: To protect our rights, prevent fraud, and comply with applicable laws and regulations, and to enforce our terms and conditions. We may use your information for fraud detection, risk assessment, and security incident response.

  • To enhance customer experience: We may use your data to better understand your experience with us and to deliver a better experience in the future.

  • To provide relevant advertising: We use data to serve personalized and targeted ads that we believe may be of interest to you.

3. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist us with payment processing, website hosting, order fulfillment, shipping, email delivery, analytics, marketing, customer support, and fraud prevention. These providers are contractually obligated to protect your data.

  • Business Partners: With your consent, we may share your information with select business partners for marketing and promotional purposes. You will always have the option to opt-out of such sharing.

  • Legal Authorities: We may disclose your information when required by law, court order, or other legal process, and to protect our legal rights and the rights of others. This may include sharing information with law enforcement agencies or other governmental entities.

  • Affiliates: We may share information with our affiliated companies to offer you better services, promotions, and benefits, and to provide you with a consistent experience across different platforms.

  • In the event of a business transfer: We may share your information as part of a business transfer, such as a merger, acquisition, or sale of assets.

4. Payment Information

We do not directly store your payment information (such as credit card details). We use trusted third-party payment processors to securely handle payments. These payment processors have their own privacy policies that govern the use and storage of your payment information. We recommend that you review their policies before making a payment. We use tokenization and encryption to protect your payment details.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure socket layer (SSL) technology, access controls, firewalls, and regular security assessments. We also implement data minimization principles to limit our collection and storage of your data. We continuously update our security measures to stay ahead of new threats. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security. We also take reasonable steps to ensure that any third party we share data with provides sufficient security measures.

6. Your Rights

  • Access: You have the right to request a copy of the personal information we hold about you.

  • Correction: You have the right to request corrections to any inaccurate or incomplete information we hold about you.

  • Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions. This right is not absolute and is subject to legal obligations we might have to retain certain data.

  • Objection to Processing: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.

  • Data Portability: You may have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller.

  • Restriction of Processing: You may have the right to restrict the processing of your personal data, under certain conditions.

  • Opt-out of Marketing Emails: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or by adjusting your preferences in your account settings.

  • Do Not Sell My Personal Information: You may have the right to opt out of the sale of your personal information. We may not “sell” your data, but we share your information with third parties for certain reasons. Please contact us to learn more about your right to opt-out of such sharing.

To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe, and may need to verify your identity before fulfilling any requests.

7. Children’s Privacy

Our website is not directed towards children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to remove it. If we have inadvertently collected information from a minor, we will delete it as soon as possible.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and notify you through other means, as appropriate, such as via email or a notice on our website. Your continued use of our website after changes are posted constitutes acceptance of the new policy. We recommend that you check this page regularly for updates. We may not contact you each time we make changes, so please check this page to ensure that you understand the latest version of our policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise any of your rights, please contact us: